Frequently Asked Questions (FAQ)
General Questions
1. What is Art&Co?
Art&Co is an online store offering high-quality wall art, posters, canvas prints, and framed artwork to enhance your home or office décor.
2. Do you offer customized artwork?
Yes! We provide custom canvas prints and framed artwork. You can upload your own designs or photos, and we will print them on high-quality materials.
3. Where is Art&Co based?
We are based in India and ship our products across the country.
Orders & Payments
4. How can I place an order?
You can browse our website, select your preferred artwork, choose the size and framing options, and proceed to checkout.
5. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets for secure payments.
6. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 6 hours of placing them. After that, they move into production and cannot be changed.
Shipping & Delivery
7. Do you offer nationwide shipping?
Yes, we ship across India.
8. How long does delivery take?
Standard delivery takes 5-7 business days, while express shipping (if available) can take 2-3 days depending on your location.
9. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
Products & Quality
10. What materials do you use for printing?
We use high-quality canvas and premium paper with fade-resistant inks to ensure durability and vibrant colors.
11. Do your frames come with glass?
Our frames do not include glass. Instead, we use high-quality acrylic or laminated finishes for a sleek look and durability.
Returns & Refunds
12. What if I receive a damaged product?
If your product arrives damaged, please contact us within 24 hours with photos of the damage, and we will arrange a replacement.
13. Do you offer refunds?
Since our artwork is made-to-order, we do not offer refunds. However, we provide replacements for defective or incorrect products.
Contact & Support
14. How can I contact customer support?
You can reach us via email at support@artandco.in or through WhatsApp for quick assistance.
15. Do you have a physical store?
Currently, we operate online only, ensuring a seamless shopping experience from the comfort of your home.
Shipping Times?
It generally takes us 5-7 working days to delivery your order once placed (Monday – Saturday). Once it is processed we will go ahead and ship out your order. Shipping times vary as we work with 3rd party logistics partners.
We offer free shipping on all order.
We take the utmost care in packing your order. A lot of effort
goes into printing & Framing your art because of which we take even more care packing your order.
ROLLED ART :
All our rolled art are carefully rolled onto thin tissue papers. They are then wrapped in fine art butter paper to keep the art safe from harm. They are then placed in our branded Kraft tubes and packed securely for shipping.
FRAMED ART:
The art is first printed and then carefully wrapped on framed by our talented frame team. Once framed, all corners of the art is then secured with protective
cardboard triangles. After which the art is wrapped in multiple layers of bubble wrap, securely covering every square inch of the art. It is then wrapped with a layer of butter paper and finally secured tightly in our shipping boxes.Production Centers
Currently our production centers are located in Delhi, India. We are
working towards opening more centers all over India to make our products even easier to access for everyone. Where are all your products manufactured?
All our Products are designed and manufactured with ♥ in India