Shipping Policy
Art & Co
At Art & Co, every artwork is carefully crafted and packed to ensure it reaches you in perfect condition.
Order Processing
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All products are made to order.
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Processing time: 2–4 business days.
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Once dispatched, you will receive a tracking link via SMS/Email.
Shipping Timeline
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Metro Cities: 3–5 business days
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Non-Metro / Remote Areas: 5–8 business days
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Delivery timelines may vary due to courier delays, weather, or unforeseen circumstances.
Shipping Charges
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Free Shipping on most orders across India.
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Any applicable shipping charges (if any) will be clearly shown at checkout.
Packaging
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All artworks are packed using high-quality protective materials to prevent damage during transit.
Delivery Partners
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We ship through trusted courier partners to ensure safe and timely delivery.
Incorrect Address / Failed Delivery
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Please ensure your shipping details are accurate.
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Art & Co is not responsible for delays or losses due to incorrect addresses provided by the customer.
Damaged or Missing Orders
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If your order arrives damaged, please contact us within 48 hours of delivery with unboxing photos/videos at theartandco.in@gmail.com
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We’ll arrange a replacement after verification.
International Shipping
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Currently, we ship only within India.
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As all our products are made to order, we have to review each case separately for return & refund. On receiving the product, you have a 24-hour window to contact us if there is an issue with your order.
Return Window: As all products are made to order, returns or refunds are accepted only in case of damage, defect, or wrong item received, and must be reported within 7 days of delivery.
The following are the only cases we accept returns/refunds:
- Item was damaged on arrival to the buyer’s location.
- Item has a prior defect.
- Wrong item was shipped to the buyer.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at theartandco.in@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at theartandco.in@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within a minimum of 7 days and a maximum of 15 days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
Studio Address
Wave Estate, Mohali
Commercial Pocket A, Gate No. 2
Punjab, India
Connect With Us
For curated art selections, bespoke requests, or order assistance:
support@artandco.in
theartandco.in@gmail.com
Office Address
1 Tower A
Adv Society, Sector 76
Mohali – 140308
Punjab, India
📞 Phone
+91 7400000157
theartandco.in@gmail.com
🕒 Working Hours
Monday – Saturday
10:00 AM – 7:00 PM
📩 Get in Touch
Have a question or need assistance?
Fill out the contact form below and our team will get back to you as soon as possible.
Thoughtfully crafted. Personally assisted.